Who We Are

Our Policy

At [Your Business Name], we are committed to providing our customers with a safe, transparent, and reliable shopping experience. Our policies are designed to ensure customer satisfaction, product quality, and trustworthy service at every step.

1. Product Quality Policy

We source our products directly from trusted suppliers and manufacturers in China. Every item is carefully inspected before delivery to ensure quality, durability, and authenticity. However, since imported products may have minor variations, we ensure full transparency in product descriptions and images.

2. Pricing Policy

We maintain fair and competitive pricing for all our products. Prices are determined based on import costs, shipping charges, and quality assurance. Occasionally, prices may vary due to exchange rate changes or supplier adjustments, but we always strive to offer the best value for money.

3. Order & Delivery Policy

Once an order is confirmed, our team processes it as quickly as possible. Delivery times may vary depending on product type and location. Customers will receive order updates and tracking information. We partner with reliable delivery services to ensure safe and timely delivery across Bangladesh.

4. Return & Replacement Policy

Customer satisfaction is our top priority. If you receive a damaged or defective product, you can request a replacement within 3 days of delivery. To qualify, the product must be unused and in its original packaging. Returns are not accepted for change of mind or slight color variations.

5. Payment Policy

We accept multiple payment options including Cash on Delivery (COD), mobile banking, and bank transfer. For pre-paid orders, full payment confirmation is required before shipment. All transactions are processed securely to protect customer data.

6. Privacy Policy

We value your privacy. All personal information, including name, address, and contact details, is kept confidential and used only for order processing and customer service. We never share customer data with third parties without consent.

7. Cancellation Policy

Orders can be canceled within 12 hours of placement, provided the order has not yet been shipped. Once shipped, cancellation is not possible. Refunds (if applicable) will be processed within 3–5 working days.

8. Customer Support Policy

Our customer support team is always ready to assist you. For any queries or complaints, you can reach us via Facebook, phone, or email. We aim to respond to all customer messages within 24 hours.

Our Commitment

We believe in honesty, reliability, and long-term trust. Every policy we make is centered around our customers — ensuring that your experience with [Your Business Name] is smooth, transparent, and satisfying.